Terms of Service

Who we are

Mamaya Health is a registered brand and trade name of WellNash LLC, a Tennessee limited liability company, with its principal place of business at 1 Vantage Way, Ste E-130, Nashville, TN 37228. References in these Terms to “Mamaya,” “Mamaya Health,” “we,” “us,” or “our” mean WellNash LLC operating under the Mamaya Health brand.

Eligibility

You must be at least 18 years of age to use our Service. By using the Service, you represent and warrant that you are at least 18 years old and have legal capacity to enter a binding agreement.

Account registration

To access certain features, you must create an account. You agree to:

• Provide accurate, complete, and current information.
• Maintain and promptly update your account information.
• Keep your password confidential.
• Notify us immediately at support@mamayahealth.com of any unauthorized use.
• Accept responsibility for all activities under your account.

What Mamaya provides

Mamaya Health matches women with licensed therapists, certified coaches, and prescribing psychiatric providers, and publishes self-paced digital programs on women’s mental health topics. Clinical services are delivered by independently credentialed providers through our partner practice-management platform (AdvancedMD).

Not a medical emergency service

Mamaya is not appropriate for psychiatric emergencies. If you are experiencing a medical emergency or a mental-health crisis (including thoughts of suicide or harming yourself or others), call 911 or the 988 Suicide & Crisis Lifeline immediately.

State licensure

Therapy and medication-management services are only available in states where the provider you’re matched with holds an active license. Coaching and self-paced programs do not carry a state-licensure requirement and are available nationally.

Payment

• Therapy and medication management: billed to your health insurance or self-pay rate through our clinical partner; subject to that provider’s financial policies.
• Coaching: cash-pay; HSA/FSA eligible where applicable.
• Programs: one-time payment; lifetime access for the account-holder of record.

Oura Ring integration

You may connect your Oura Ring via the Oura API. By connecting, you authorize Mamaya Health to access, retrieve, and process the health and wellness data from your Oura account as described in our Privacy Policy. You are responsible for maintaining your Oura account and complying with Oura’s terms. Mamaya is independent from Oura Health Oy and is not affiliated, endorsed, or sponsored by Oura.

You may disconnect your Oura Ring at any time through your account settings or via Oura. Disconnecting stops further data retrieval but does not automatically delete previously synced data. To delete synced data, contact support@mamayahealth.com. The availability and accuracy of Oura data depends on the Oura API and your device.

Blueprint measurement-based care

Your clinician may enroll you in Blueprint, a digital service that administers clinical assessments (PHQ-9, GAD-7, and others) via SMS, email, or the Blueprint mobile app. Research shows measurement-based care leads to better outcomes.

Blueprint is billable. Most clients have no additional cost, but some insurance plans may pass through a charge. Contact your scheduler or office coordinator if you have concerns about cost. Blueprint is HIPAA-compliant, operates under a signed Business Associate Agreement with Mamaya Health, and does not sell personally identifiable data. Request deletion by emailing support@blueprinthealth.com with the subject “Account Deletion.” Blueprint’s full privacy policy is at blueprinthealth.com/privacy.

AI Clinical Assistant (ambient listening & transcription)

Your clinician may use AdvancedMD’s AI Clinical Assistant during your visit to automate clinical documentation:

• Ambient Listening & Scribing captures a recording of your session, transcribes it using a medical-vocabulary AI, and generates a clinical note in one of several formats.
• Action Items analyzes the transcript and suggests additions to your chart (problems, medical history, allergies, medications, lab orders) and note elements (chief complaint, reason for visit, vitals). Your clinician reviews and approves every suggestion before it becomes part of your record.

You are in control of the recording. You will be informed before recording begins. You may decline recording, or request that your clinician pause or stop recording at any time during the session, without affecting your care. Recordings and transcripts are stored within AdvancedMD under its BAA and accessible only to your care team.

SMS messaging program

Program name: Mamaya Health Patient Communications (operated by WellNash LLC d/b/a Mamaya Health).

Description: We send SMS messages for (a) appointment invitations with tokenized scheduling links, (b) appointment reminders 24 hours before visits, (c) care-team follow-up messages when a patient misses a check-in or session, and (d) intake and scheduling confirmations. If your clinician enrolls you in Blueprint, you may also receive assessment-invitation SMS from Blueprint.

Who receives messages: Only patients and prospective patients who have explicitly opted in — by checking the SMS consent box on our intake form at mamayahealth.com/intake, by texting START to 615-988-4763, or by giving verbal consent to their scheduler (recorded in our internal system before any SMS is sent).

Message frequency:Typically 2–4 messages per patient per month, with peaks around scheduled appointments.

Cost: Message and data rates may apply per your mobile carrier plan. Mamaya Health does not charge for SMS.

Opt-out: Reply STOP at any time to unsubscribe from all Mamaya SMS messages. You will receive a confirmation. To rejoin, reply START.

Help: Reply HELP for support, or contact us at support@mamayahealth.com or 615-988-4763.

Carriers: Supported on all major U.S. wireless carriers. Carriers are not liable for delayed or undelivered messages.

Privacy: We do not share mobile opt-in data or SMS consent with third parties for their marketing purposes. See our Privacy Policy for details.

Health information disclaimer

The Service and any content provided (including data derived from your Oura Ring or Blueprint responses) do not constitute medical advice, diagnosis, or treatment, except for care delivered directly by a licensed clinician during a clinical visit. Always seek the advice of a qualified physician or healthcare provider. Never disregard professional medical advice because of information from our Service.

Acceptable use

You agree to use the Service only for lawful purposes. You agree NOT to:

• Violate applicable local, national, or international laws.
• Attempt to gain unauthorized access to the Service or related systems.
• Reverse engineer, decompile, or disassemble any part of the Service.
• Use automated tools (bots, scrapers, crawlers) to access or collect data.
• Impersonate any person or entity.
• Upload viruses, malware, or other harmful code.
• Interfere with the integrity or performance of the Service.
• Transmit unsolicited communications or spam.

Intellectual property

The Service and its original content, features, and functionality (excluding your personal and health data) are owned by WellNash LLC and protected by applicable intellectual property laws. You may not copy, modify, distribute, sell, or lease any part without our prior written consent. You retain ownership of your personal and health data; you grant us a limited license to process and display it solely to provide the Service.

Account termination and data deletion

You may close your account at any time by contacting support@mamayahealth.com. Upon closure, we delete non-clinical personal data within 30 days. Clinical records (PHI) are retained per HIPAA and state law (typically 7–10 years from the last date of service). We may suspend or terminate your account for Terms violations, unsafe use, or behavior that puts providers or other patients at risk.

Disclaimers and limitation of liability

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

TO THE FULLEST EXTENT PERMITTED BY LAW, WELLNASH LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE GREATER OF (A) AMOUNTS PAID BY YOU TO US IN THE TWELVE MONTHS PRIOR TO THE CLAIM OR (B) ONE HUNDRED DOLLARS ($100).

Indemnification

You agree to defend, indemnify, and hold harmless WellNash LLC, Mamaya Health, and our officers, directors, employees, and agents from any claims, liabilities, damages, judgments, losses, costs, or expenses (including reasonable legal fees) arising out of or relating to your violation of these Terms or your use of the Service.

Governing law and dispute resolution

These Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-laws rules. Any disputes arising under or related to these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive or other equitable relief in a court of competent jurisdiction.

Miscellaneous

Entire agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and WellNash LLC regarding the Service.

Severability: If any provision is unenforceable, the remaining provisions remain in full force.

Waiver: Our failure to enforce any right will not be considered a waiver.

Assignment: You may not assign these Terms without our consent. We may assign freely.

Contact

Mamaya Health (WellNash LLC)
1 Vantage Way, Ste E-130, Nashville, TN 37228
Email: support@mamayahealth.com