FAQs

If this is a mental health emergency or you are thinking about suicide and are in need of immediate emotional support, please call 911 or contact one of the toll-free 24-hour crisis hotlines: Crisis Text Line: Text 741741

Scheduling

  • Click here https://www.mamayahealth.com/providers and then follow the prompts from there according to your health insurance.

  • From your Simple Practice portal, online booking lets you request, cancel, or reschedule appointments with your clinician. In your portal, click on “Appointments” to see a list of all your upcoming appointments. From there, click the “Cancel” button. Once your session is canceled, you’ll see this reflected on your “Appointments” tab in the Client Portal. Use this page to check the status of your requests, cancel sessions, or schedule new ones.

  • To reschedule, you first must cancel your appointment (follow the steps above). After you confirm, you will see a canceled appointment, and you can now book a new appointment. Follow the prompts to select your date and time. After submitting your request, you’ll get a confirmation email once your clinician approves the appointment. If they are not able to see you at that time, they will send you a different email, which will let you request another time.

  • The fee for late cancellations and no-shows is $125 for all clients except those with UHC; those who have UHC will not be charged a fee.

  • Yes, a client has 10 minutes at the start of an appointment to show up. If they fail to attend within 10 minutes, they are then considered a no-show and will incur the no-show/late cancellation fee of $125.

Billing and Insurance

  • After logging into the Client Portal, click “Billing & Payments” to see your billing page.

    1. This page provides you with an overview of your recent payment history and access to your billing documents.

    2. You’ll see three sections for Invoices, Statements, and Insurance Reimbursement Statements (superbills).

    3. At the very bottom, there’s a section for Account History that shows your most recent sessions and payments.

    4. Adjust the date range to display whichever sessions you’d like by clicking the calendar icon.

  • It’s easy to pay your bills in the Client Portal and stay on top of your payment history. Your current balance displays at the top of the page. You can either pay this entire balance, or pay a specific invoice.

    1. To pay your entire balance, click “Pay Now” next to the balance amount.

    2. To pay a specific invoice, open the invoice and click “Pay Now” at the top. From there, enter your card information to pay the bill.

  • All of our therapists are in network with Aetna, BCBC, Cigna, and Optum. If you have UHC Community Plan, you will be matched with one of our interns.

  • In the event that you do not have insurance, there are three possible resolutions.

    1. Self-pay option ($125.00)

    2. Sliding Scale plan

    3. Deep Sliding Scale plan

    Our support team can assist you with navigating these options.

General

  • Mamaya health specializes in clients who are facing:

    • “Baby blues”

    • Perinatal or postpartum depression

    • Perinatal or postpartum anxiety

    • Traumatic birth or postpartum PTSD

    • Isolation or overwhelm with pregnancy or parenthood

    • Pregnancy loss, infertility or grief

    If you find yourself needing support of another kind, we can support you through our parent company, NCCC, which is here.

  • All therapists are virtual. Our interns can meet virtually or in person. Our interns offer in-person sessions at 1161 Murfreesboro Pike, Suite 300 Nashville, TN 37217.

  • If this is a mental health emergency or you are thinking about suicide and are in need of immediate emotional support, please call 911 or contact one of the toll-free 24-hour crisis hotlines:

    Crisis Text Line: Text 741741

  • If you have any other questions, please call us at (615) 988-4763 or email us at support@mamayahealth.com.

Client Portal

  • The first time that you log in to the Client Portal, click the link found in the welcome email you received from your clinician. Clicking the link will open a new tab in your browser where you’ll automatically get logged in.

    To log back in:

    1. Go to your clinician’s Client Portal website.

    2. Click the “I’m an Existing Client” button.

    3. Enter the email address associated with your account. Click “Email Me a Link.”

    4. Check your inbox to find the sign-in email. Keep in mind that the link in the email is valid for 24 hours and can only be used to sign in once.

    *** Tip: Bookmark this page so you can log back in easily in the future.***

  • Check your spam or junk folder. If it is still not there, please reach out to support@mamayahealth.com

  • The first time you log into the Client Portal, you’ll see a welcome message from your clinician. After you click “Get Started,” you’ll begin completing forms for your clinician.

  • You can check your messages or send new ones at any time by logging into the Client Portal. Once you log into the portal, just click the Secure Message icon to view or send messages. If you received a new message, an orange dot will indicate that. Start typing your message in the box that says “Send a Message,” then hit enter (or return) on your keyboard when you’re ready.