Frequently asked questions.

Mamaya is for women navigating the mental-health terrain of reproductive and midlife transitions — fertility and family building, pregnancy and postpartum, miscarriage and loss, perimenopause and menopause, and everything adjacent to those seasons. Our clinicians and coaches are trained specifically in these areas rather than treating them as general topics.

We build around life stage. Instead of matching you to the next available therapist, we match you to someone trained in the specific window you’re in — so you don’t spend your first four sessions explaining what IVF is, or what surrogacy feels like, or why perimenopause is not “just stress.”

No. The intake takes under two minutes and doesn’t assume you’ve already picked therapy vs. coaching vs. a program. Our care team reviews every intake and suggests a path — or layers of support — that fit what you shared.

Most clients hear from us within one business day of submitting an intake. Your first session is usually scheduled within a week after that, subject to your provider’s availability and your state of residence (for licensed services).

No. Mamaya is not for mental-health emergencies. If you are in crisis or considering harming yourself, call 911 or text 988for the Suicide & Crisis Lifeline. If you’re unsure, call 988 — it’s free, confidential, and staffed 24/7.

Each program is a structured curriculum — typically 4 to 8 modules — combining short video lessons, reflection prompts, evidence-based tools (CBT, ACT, somatic practices), and worksheets you can keep. Programs start at $49/month.

You work through them at your own pace, with access as long as your subscription is active. Some clients pair a program with coaching or therapy; others find the program alone is exactly what they needed.

Most are designed to fit 20–30 minutes per week over 6–8 weeks, but you can move faster or slower. We recommend spacing modules out so the reflection work has room to land.

No — they’re a complement or a starting point. Programs are psycho-educational and self-directed. If you’re navigating a clinical concern (depression, anxiety, trauma, medication), therapy or medication management is the better fit — we’ll route you there.

If you’re within 7 days of purchase and haven’t completed more than one module, email us at support@mamayahealth.com for a full refund. Past that window or past one module we can’t refund, since the content has been delivered.

No. Programs are self-paced content, not licensed clinical services, so state licensure doesn’t apply. Anyone can purchase.

Coaching is forward-looking, skill-building, and goal- oriented: habit change, boundary setting, navigating a transition, processing a big decision. It’s a great fit when you’re basically well but stuck on a specific challenge.

Therapy treats clinical conditions (depression, anxiety, trauma, etc.), is delivered by a licensed clinician, and is billable to insurance. Coaching is not.

Not sure which you need? Our care team will tell you honestly after your intake.

Mamaya coaches hold credentials from accredited coaching programs (ICF, NBHWC) and many have additional certifications in perinatal mental health (MMH, PSI) or menopause-specific coaching. All have been trained in our clinical framework.

No. Coaching is not a licensed clinical service, so state licensure boundaries don’t apply. We can match you with a coach regardless of where you live in the U.S.

Typically 50 minutes, held virtually. Most clients start with weekly sessions and taper as they build momentum.

No — coaching isn’t a billable clinical service under any insurance plan. We offer transparent package pricing and can help you check whether HSA/FSA funds apply (they sometimes do for coaching with a specific clinical purpose).

Yes — every therapist on the Mamaya platform is licensed at the independent level in the states where they see clients (LCSW, LMFT, LPC-MHSP, LMHC, or equivalent). Many carry additional credentials in perinatal mental health (PMH-C) or related specialties.

We currently offer licensed therapy in Tennessee, Texas, Arkansas, Florida, Alabama, and Georgia. Virtual sessions are available across all six states; in-person sessions are available at our Nashville and Murfreesboro offices.

Licensed therapy requires the clinician to be licensed in your state of residence. Our provider directory automatically filters to clinicians licensed in your state. If none of our current therapists are licensed where you live, we’ll tell you honestly and suggest coaching or a program until our coverage expands.

Intake sessions are 60 minutes; ongoing sessions are typically 50 minutes. Cadence is usually weekly at first.

Yes — we work with most major commercial insurers, several government plans, and TRICARE. The full list of accepted plans is on our homepage and updates as we add contracts. Out-of-network clients receive a superbill for reimbursement.

Your exact coverage and copay depend on your plan — we’ll verify benefits for you before your first session.

Yes. Fit matters enormously and there’s no judgment about rematching. Email your care coordinator or click “Request a rematch” in the client portal and we’ll line up a new option.

Yes. We offer relational therapy with both partners as primary clients — typically using EFT (Emotionally Focused Therapy) or the Gottman Method, both evidence-based approaches to partnership repair and deepening.

Our most common format is hybrid: one partner does individual primary therapy, with periodic joint sessions so the systemic insights translate into the relationship — without requiring both partners in long-term treatment. Both partners can also be co-primary clients from the start.

Learn more about couples & family therapy →

We see adolescents ages 12 and up. If you’re a parent seeking support for your child or teen, fill out an intake on their behalf and our care team will match them with a clinician who works with younger clients. A parent or legal guardian must be involved in the intake process for anyone under 18.

Psychiatric nurse practitioners (PMHNP-BC) and physicians with specific training in reproductive mental health. Every prescriber understands the nuances of SSRIs in pregnancy, breastfeeding, perimenopause, and ADHD medications in the perimenopausal window.

No, but most clients do both. Medication addresses biology; therapy addresses the life around it. If you’re only seeking medication, we can still see you — just say so on your intake.

Yes — the same plans we accept for therapy. Out-of-network clients receive a superbill.

Medication management is currently available in Tennessee only. We’re actively expanding our psychiatric NP team and will add states as providers are credentialed.

Yes — prescribing requires your clinician to be licensed in your state of residence. Our directory filters prescribers by state so you only see providers you can actually see.

This depends on your state’s telehealth laws and the specific medication. Our team will tell you honestly during your intake whether we can prescribe what you’re seeking — and we won’t start a controlled-substance conversation without an in-person or DEA-compliant intake first.

We work with most major commercial insurers, government plans, and TRICARE — the full list is on our homepage and stays current as we add contracts. Self-pay, sliding scale, and HSA/FSA are always available.

We’ll still see you. You pay our self-pay rate at the time of service and receive a superbill you can submit to your insurance for reimbursement. Many PPO plans reimburse 50–80% of out-of-network mental-health visits.

A limited number of sliding-scale slots are available. If cost is a barrier, mention that during your intake and we’ll do what we can — including suggesting a lower- cost program or coaching track if therapy isn’t workable right now.

24-hour notice is required to avoid a cancellation fee (typically the session rate). Emergencies happen — the fee is waived at the clinician’s discretion.

Under the No Surprises Act, we provide a Good Faith Estimate to uninsured and self-pay clients. Your intake packet includes a personalized estimate before your first session.

Yes. Mamaya is a HIPAA-covered healthcare provider. Clinical records are stored in our HIPAA-compliant EHR (AdvancedMD) with encryption in transit and at rest.

For the full rundown, see our HIPAA Notice of Privacy Practices.

Only the Mamaya care team (the admin staff who do matching and scheduling) and the specific provider you’re matched with. It is not shared with marketing, sold, or used to train AI.

Once matched, you’ll have access to the client portal to reschedule directly with your provider. Before that, reply to any email from us or call the office line on the homepage.

No — we offer both. Telehealth is available today in Tennessee, Texas, Georgia, Alabama, and Florida. In-person sessions are available at our Nashville (Metrocenter and Briley) and Murfreesboro (MMC) offices in Tennessee only.

If you’d like to do telehealth, browse our providers and book today. If you need in-person care, fill out our matching form and our scheduling team will be in touch within one business day.

Healthcare providers can refer a client through our referral form. We acknowledge every referral and keep the referring provider looped in (with client consent) on intake and first-session status.